TLS Spa Associates
781-570-2132
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TLS Spa Associates is a full-service spa. It offers a wide variety of treatments, including skin care, hair removal and massage. The spa is run by Tereza Pupeza, a licensed medical aesthetician, as well as Luann Ferry, a licensed aesthetician, laser technician and registered electrologist, and Svetlana Kresel, a licensed massage therapist. Services are available by walk-in, although appointments are preferred.
- Hours: Hours are by appointment.
- Payments accepted: Cash
- Parking: Free lot, On-street: free
- Appointments: Walk-in accepted
- Spa & resort services: Chemical Peels, Facials, Hair removal, Laser, Massage, Microdermabrasion, Wax, Wraps
TLS Spa Associates has changed their name (not location, nor owner--Luann). Luann still has poor customer service. Also, she seem to be deliberately attempting to thwart those who purchased Groupons her services. The business card she gave me listed a phone number and when I called the message stated that calls for microdermabrasion would not be returned and stated email was mandatory for an appointment. To top it off, the email address given is not valid and bounced back.
I have never heard of a business with such poor customer service that they would actually state that customers' calls would absolutely not be returned. And, the gall to expect that all potential customers have continued access to a computer is unbelievable!
When I did show up for appointments, she kept me waiting while talking on her cell phone. No apology for being late for the appointment. She may have 27 year experience but NO respect for her customers.
I will state that one associate, Michelle, is much, much better and more personable as well. The girl at the front desk is also friendly.